Smiling woman in an orange shirt with long dark hair against a neutral background.

Utibe Bassey  

Vice President, Customer Experience, Dominion Energy 

Human-Centered Business Leader 

Utibe Bassey serves as Vice President, Customer Experience at Dominion Energy. In this role, she is responsible for customer experience strategy, customer service, and revenue management for Dominion Energy’s more than 7 million electric and gas customers.

  • Bassey’s passion lies in bridging business and humanity. Her functional leadership experience spans strategy, planning, operations, human-centered design, leadership development, and innovation, and she has led global teams and businesses in two-person and 50,000-person organizations alike.  

    In all of her roles, Bassey serves as a conduit to improving the human condition in tandem with business results. She has industry experience in financial services, e-commerce, hospitality, technology and utilities. 

    Bassey received a Bachelor of Science degree in Management Information Systems from Central Connecticut State University and an MBA from the Kellogg School of Management, Northwestern University.